Unresponsive bug

[ddnquang]

Has anyone experienced this bug before? The bug is that sometimes I can't click on anythings and can't use hp nor mp potions. This is very annoying and affects my game play a lot (die when fighting boss/in war due to not being able to use hp potions), but it only happens once every 5-10mins, I also can't put stuff into my inventory, can't pick up item/switching my gear, using warp nor hp potion and extracting stuff (click on but nothing happens) both in war and dungeons/fields.

Also it seems like I cannot check personal shop whenever this problem happens as well
9392

This only happens on one of my characters, even other characters on the same account don't have this problem. I've also created a different account and this bug did not occur no matter how long I played on it. I've tried to reset the settings to default and reinstalled the game but it did not solve the problem. I've already submitted a ticket a while ago but they said there is nothing wrong with my account and blamed it on latency even though I mentioned that it only happened on 1 character. I had to play with this bug for months and it got worse after every maintenance (i.e the bug happens more frequently). I included some videos bellow showing the problem.


https://youtu.be/droozqNggls

https://youtu.be/9YcjoJftOIk

https://youtu.be/ItC0cW02W7U

https://youtu.be/CFx2vnl-fgs

[ddnquang]

These lazy ass gms wont even read my ticket properly and I dont think they even looked at the videos. They keep answering my tickets like a robot saying there is nothing wrong about this. Please help if anyone else experienced the same problem

[ToasterStrudel]

good luck, gms are kind oblivious when it comes to answering technical issues like this. i assume they simply look at your ping status, see that it's orange and will auto reply that it's latency issues.

[ddnquang]

Maybe he/she has no clue how to fix this


Greetings!

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Thank you, and have fun!

Sincerely,
GM SnakeByte

[XuKa]

The feel when you're the first person who founded Apple

[ddnquang]

Just noticed that even the automatic mp doesnt work. Why is this happening to me and why it is only on 1 character >.<

[OverFlow]

na alot of this happens to me, its p garbage. Died alot cause i couldn't heal or run away lol

[ddnquang]

Their suggestion was to transfer my character onto another account.


Greetings,

We can confirm that is nothing wrong with your account, however if you feel that for some reason your gameplay experience is not the same with this account an another account, we do offer account transfers in our item shop that allows you to move characters to different accounts.

Regards,
GM SnakeByte

Just had to put up with the stupid and outdated transfer system for more than an hour trying again and again. The bugged character was not transferable at all while all the other characters on my account worked just fine. Screenshots are included bellow

Bugged character
9393
Normal one
9394

[doomer123]

Their suggestion was to transfer my character onto another account.



Just had to put up with the stupid and outdated transfer system for more than an hour trying again and again. The bugged character was not transferable at all while all the other characters on my account worked just fine. Screenshots are included bellow

Bugged character
9393
Normal one
9394

if you have an item in pw5 inventory it gives you that error

<Insert solutions 1-4>

[ddnquang]

Ah just check the pw5 again. I had it cleaned out before transferring but because of this bug, one of the items that I removed was still in the pw5 inventory. I'm pretty sure that I had everything removed before transferring.

It seems to go away after the transfer but isn't it weird having problem like this and I actually have to pay to get it fixed by myself?

Just transferred the character back to my old account cos I have a lotta merit on there and the problem came back. 8 vouchers wasted

[ddnquang]

Wtb>>GMs who actually know what they are doing

[doomer123]

Ah just check the pw5 again. I had it cleaned out before transferring but because of this bug, one of the items that I removed was still in the pw5 inventory. I'm pretty sure that I had everything removed before transferring.

It seems to go away after the transfer but isn't it weird having problem like this and I actually have to pay to get it fixed by myself?

Just transferred the character back to my old account cos I have a lotta merit on there and the problem came back. 8 vouchers wasted

I wouldn't have bothered doing the transfer. Unfortunately, I think it's an instability issue as in your videos your ping is in the orange/red zone, but I don't know. It's quite annoying as I dealt with it when I still played, but it would only happen if my ping was high for some reason even though I live in California and have decent internet.

[ddnquang]

As mentioned on my first post, this only happens to 1 character on my account. Never had this problem with any other characters no matter how long I played on them. Even if my ping is over 2k, I'm still able to click on my HP/MP potions, it's just that my hp doesn't heal right away but on this character I'm not able to click on these at all (no cooldown animation, nothing happen). On most of those videos, my ping was mostly 200-600ms. I've spent months on these characters, it can't be just coincident that every time I play on this character, my internet is not good

[Dearr]

I have this problem everytime I stack more than 3 items on PW5

I also reported the bug on July 2014 but it seems nobody has fixed so far...
http://i.imgur.com/tSdArEJ.png

[ddnquang]

Hmm, so this error is causing by the pw5 ?? thanks for the suggestion. I'll try removing items from my pw5 and see how it goes

[doomer123]

don't think this is a pw5 error. Never happened to me too much. I don't think it was even significant

[ddnquang]

Just an update regarding this bug so that people who happen to own a pw5 know whats wrong with their character. After a few weeks of testing, I can confirm that it really is the pw5 inventory that is causing this problem. As soon as i fill up 2-3 tabs, it starts to happen. But maybe ping does have an effect on this too. My ping ranges between 180-300 most of the time and i assume most of cabal players' ping is in this range too. Maybe, since you are staying in the State; ur ping, latency and lost packets etc. are so low already so you dont even notice this from happening

[Yarael Austin]

yo tengo bug de mensaje no resivo ningun mensaje por imbox pero si puedo enviar el GM no me responde char XxSvPrEmOxX REPONDAN GM