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bumpppp

.....

http://i41.tinypic.com/24gu1br.jpg

Please help bring this post to their attention. im pretty sure there are more of us that agree with this.

I believe even though EST is south Korean, you are right. There is not any language barrier. There is no excuse.

Most tickets LITERALLY take 1-3 minutes to answer. I'm not even joking. This is just plain irresponsibility. There isn't another word for it.

i use to answer customer support back at aim2game. and...

As previously stated in my first post, keyword was "48 hours of Working Days". Meaning i dont expect them to work on weekends.

Oh believe me, they dont get over 1000 a day. each ticket has a unique number and up to this day there hasent been more than 2.5k tickets.

even if they did, the tickets will be about different...

Support tickets are literally taking weeks for a reply...
what the hell is going on? honestly i thought this was a professional company but i cant help but feel like im playing a private server...

SERIOUS QUESTION BELOW

Are you a guy or girl?

Help would be nice

Rofl.

I, NWA, approve of this thread.

Gentlemen, you may proceed.

Ahah

bumppp

Sigh.. guess its up to me to be the moderator..

Alright.. =/

how can someone who is the actual account holder, change his default email from account management.

HELP PLEASE!

WHY would you ever turn off this feature? WHAT were you thinking?

is it possible to change email at all ?! like submitting a ticket? can est at least change it for us?

why the hell would you ever turn off this feature? i forget my email passes alot of times....

who the hell thought it was a good idea not to be able to change emails.

are you serious?

Yes. that's the idea.

Well, we'll see how it all turns out soon enough

Exactly:), that's why its much better to have a separate section to ask the community for support rather than jumping to ticketing right away. also forum reply's are much faster.

OGP runs 5 different things at the same time, it gets very busy and unreliable.

Thank you good sir, i can help a lot around that area, so it should take a lot of stress off the support ticket system and things.

No, a place where also more experienced people may help out others around the forum

please make a category for technical game support.