I really don't have time to hear a couple of kids fight back and forth about hacking, cussing ect, but if there is a GM around, I would just like to ask them how fast they are able to go through support tickets. Or if anyone here has had one answered successfully, I would just like to know how long it took. After getting an answer, you may then start going around saying how you frap some person, how they cheat, ect....
Results 1 to 10 of 19
Thread: Support Ticket Question
-
12-24-2010, 12:20 AM #1Junior Member
- Join Date
- Apr 2010
- Location
- Tempesta Rosa
- Posts
- 42
Support Ticket Question
Lv 16x FB Knight of Dawn. Procyon for Life.
-
12-24-2010, 01:25 AM #2Titanium
- Join Date
- Aug 2010
- Location
- Saving your ass
- Posts
- 70
In response to my two tickets about lost gear they responded to one within a week to two weeks. But there wasn't any 'you're definitely getting your gear back' in the response. Just a 'we're working on a way to get it back to you guys' lol . . dunno if that's what you're looking for.
Originally Posted by [GM] Kato
-
12-24-2010, 01:35 AM #3Junior Member
- Join Date
- Apr 2010
- Location
- Tempesta Rosa
- Posts
- 42
well it is much more promising than 'there is nothing we can do about this srry.' To know that they are answering them is something...for now
Lv 16x FB Knight of Dawn. Procyon for Life.
-
12-24-2010, 09:08 AM #4Shadow Titanium
- Join Date
- Apr 2010
- Location
- Retired (Perussing General Topics or Support)
- Posts
- 387
Had a glitched voucher ticket submitted Submitted Time: 20:36 12/14/2010, response posted back 2day Replied Time: 02:05 12/24/2010, so about a 10day turn around on at least a first response back.
Retired
Account Passed On
-
12-24-2010, 02:45 PM #5Junior Member
- Join Date
- Apr 2010
- Location
- Delaware
- Posts
- 19
ehh i got banned out of no where and im going on 8 days with no response from help desk so far
-
12-25-2010, 01:38 PM #6Shadow Titanium
- Join Date
- Apr 2010
- Location
- Akihabara
- Posts
- 377
depending on the issue, I know some very minor issues like questions straight to gms using ETC will be replied in 1 day
account issues: 10 days minimum 1 month max
reporting abuse: someone clarify this XD
-
12-25-2010, 02:35 PM #7Shadow Titanium
- Join Date
- Apr 2010
- Location
- 666 Magnus Penna Blvd, Pontus Ferrum
- Posts
- 312
i have one thats been open for months, but the other 4 were responded to within 2-3 days
-
12-25-2010, 02:48 PM #8Osmium
- Join Date
- Apr 2010
- Location
- In the Darkness
- Posts
- 543
here what they told me about the tickets
-
12-25-2010, 02:53 PM #9Forcium
- Join Date
- Apr 2010
- Posts
- 2,472
campus if u dont mind me asking, wut ticket # were u? 17xxs? 18xxs?
-
12-25-2010, 02:57 PM #10Osmium
- Join Date
- Apr 2010
- Location
- In the Darkness
- Posts
- 543
the ticket i post is this: 17464 Originally Posted by sn0wXz
Reply With Quote
||| 
Posting Permissions
- You may not post new threads
- You may not post replies
- You may not post attachments
- You may not edit your posts
Bookmarks