There is this issue with tickets where the limit of open tickets is 3 and since there is no option to Remove previously opened tickets, whenever GMs don't answer our tickets we get stuck with 3 open tickets that will never be answered. This will prevent us from opening new tickets when we need.
I suggest either a ticket removal option for us to make room for new ones, or for GMs to really work on tickets that are getting very old.
Bookmarks