Should EST hire more people to deal with the Help Desk

[Cade]

Just curious what everyone's thoughts are on this. I appreciate EST listening to what we say, bringing up the servers with little downtime, and giving us fast updates. They also investigated the GA accounts and alz glitchers which was very helpful, considering OGP would have just been a big derp. The main problem in my eyes (don't flame) right now is the lack of Help Desk replies. I'm sitting at two weeks with no replies, and some people are already at 3 weeks. I understand that they are probably working hard on a new update / GA accounts / alz glitching etc, that's why I think they could spare some cash to enlist in a few new GMs to work with the help desk. I know I've sent in a lot of bot reports and a NW hacker ticket, and it doesn't help the situation if EST doesn't take care of the tickets.

At this point with such long waiting times, people are going to be discouraged in reporting any cheating at all. I don't think the GMs are really doing their part in game for deleting bots, because I have seen new ones and old ones in many places and channels. Also - many players are having billing issues, or 'unfair' account bans and they cannot even reach EST.

So another thing I ask is this; GMs- what are you working on that is taking away from other things?

[Berserk_Fury]

Definitely not, I enjoy the extra wait time.

[DVwizzy]

^ lolz

[Incredibly Ill]

i agree, however, last night i was getting 30 minute responses to my help desk tickets. had a full on conversation with GM daisy to be honest. they definitely stepped it up a bit. too bad the response was pretty much like "yeah but its gonna take us a long time to deal with your particular problem, please be patient!"

fail.

[Killermitul]

I Would feel like I Just won the lottery if a GM ever decided to answer my help desk ticket. I Can't even touch the game because I have the "id was already transferred" error and I'm 100% sure I'm either getting my character or I'm quitting this game.

[BleedingSoul]

How about we get rid of all the spammers so people can use normal chat. Or ing Game Guard nobody likes it because it's trash garbage stuff.

[Rage]

How about we get rid of all the spammers so people can use normal chat. Or ing Game Guard nobody likes it because it's trash garbage stuff.

how do you really feel?

[BleedingSoul]

how do you really feel?

's garbage, son.

[KhmerBlader]

I Would feel like I Just won the lottery if a GM ever decided to answer my help desk ticket. I Can't even touch the game because I have the "id was already transferred" error and I'm 100% sure I'm either getting my character or I'm quitting this game.

I already uninstalled cabal from my laptop because my 2 tickets are more than 3weeks. WTF est doing? Take forever to help with transfer issue. Alot of people would quit by the time they fix it.

[sn0wXz]

I already uninstalled cabal from my laptop because my 2 tickets are more than 3weeks. WTF est doing? Take forever to help with transfer issue. Alot of people would quit by the time they fix it.

yes, alot would if there was actually alot having the transfer problem still, however i doubt its that high of a number, 20-30 players or something? i dont know im just throwing a random number on how many threads/ people posting in threads.