Web site msg problem fix it pls

[xTheMasters]

Greetings my friend can not log into the game as it tells you that your account is inactive attempt to reset the password and displays the following

and when he checks his email to reset your password the message never gets full you can do.

NOTE: I am not asking for any account information at all my friend just want to find out how to reset your password because you can not start or the game section or the website and when you try to reset the password to create a new message never comes to your message box