Originally Posted by
[GM] Lorkan
To answer the question about scams -
Below is the template we use.
The most important part has been bold and underlined. If you have been scammed, please provide the information listed below. Please be advised that we are only able to investigate issues that recently occurred.
We are truly sorry that this issue has occurred. We require some information before we are able to start an investigation. Please provide us the following information to enable us to assist you further.
Required Information:
1. Agreed with our Limited Restoration Terms:
2. Exact Time and Date when the issue occurred.
3. A screenshot of the trade agreement.
4. Detail Explanation of how the issue occurred:
We usually have a hands-off policy when it comes to player-to-player trade disputes. Thus, we always highly recommend to our players to be very careful when attempting to trade with another player. However, on special situations we do assist our players with player-to-player trade issues.
Please be advised that Item, Alz and/or Character restorations are limited per account. Once you’ve used all of your limited restorations, we will be unable to provide this limited restoration in the future. Please confirm that you understand the terms and wish to continue with your request.
Regarding the Blocked User List -
I apologize that this hasn't been updated. However, I can assure you that we're constantly working on find players who violate our policies.
Just to keep everyone updated, an estimated 8,000 accounts has been blocked since 1/20 - 9/12
Regarding players being reported for Illegal Third Party Programs -
We appreciate the screenshots and videos that you've submitted. However, we do need to investigate the issue further and before we can take action.
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