I have sent two different help desks in recently (Not on the same issue)

One of my help desks was to reset my password which really bothers me that it isn't even being considered because I had to send in a picture of my State issued ID .... Simple fix but have already been waiting for 2 days to get a response after it took literally only 1 hour to request my info and ID picture. *** 71658 Account Issue I need to change user ID email **** PLEASE LOOK INTO THIS ONE at the very least.

The other one was to transfer my OGPlanet account that I deleted in which you asked for an email from the OGPlanet staff showing my password, id and email address which is taking the same amount of time. *** 71657 Account Issue I need to transfer deleted OGPlanet characters. ***