Blager2
05-28-2011, 06:22 AM
Please stop closing tickets before you've actually answered and resolved them them. Not trying to be rude but here's what it does:
1) Makes it so I don't have a clue if the ticket is still being looked at or if its a -wait 2 months pile- Now, I know you're going to say that you're working as fast as you guys can to answer all of these tickets, but if you close the ticket without resolving the problem, it seems like its just being put off.
2) Even if the ticket does get answered at some point, I wouldn't know it. I can't check the progress of the ticket because its closed... so even though I'd like to just go to the HD menu and if the ticket says closed that means I can read the answer, I can't! because the closed ticket just says "we're going to answer this asap". Well that's an assumption I made when I sent the ticket. I already figure (or hoped at least) that the ticket would be answered as soon as possible, I don't need that information in my ticket.
So I don't really care if it takes awhile for the ticket to get answered and complaining about that obviously doesn't do anything because there have been almost too many threads complaining about HD response times. I just ask that you don't close the ticket before it really is closed so that people can still check the progress of their ticket.
1) Makes it so I don't have a clue if the ticket is still being looked at or if its a -wait 2 months pile- Now, I know you're going to say that you're working as fast as you guys can to answer all of these tickets, but if you close the ticket without resolving the problem, it seems like its just being put off.
2) Even if the ticket does get answered at some point, I wouldn't know it. I can't check the progress of the ticket because its closed... so even though I'd like to just go to the HD menu and if the ticket says closed that means I can read the answer, I can't! because the closed ticket just says "we're going to answer this asap". Well that's an assumption I made when I sent the ticket. I already figure (or hoped at least) that the ticket would be answered as soon as possible, I don't need that information in my ticket.
So I don't really care if it takes awhile for the ticket to get answered and complaining about that obviously doesn't do anything because there have been almost too many threads complaining about HD response times. I just ask that you don't close the ticket before it really is closed so that people can still check the progress of their ticket.