carrotcake
04-11-2010, 10:57 AM
When we send a ticket to the ESTSoft help desk, we (in general) are usually in a hurry to get our point across, after very recently getting scammed/banned, etc. However, we may sometimes miss some crucial points to add to our ticket, or give information that is not quite accurate.
I propose a re-reply option on tickets in the Help Desk. Before a GM Replies to a ticket, each ticket is entitled to have a single extra postnote added to it by the sender after the ticket has been sent. This way, when the GMs do get to that ticket, they get all the information they need, plus any revised or updated information pertaining to the ticket. A lot can happen in the 2-3 days wait.
At this current point of time, the only way to "revise" a ticket is to file another ticket referring to the first one, which, of course, will not be looked at by the GMs when dealing with the first ticket.
The single-postnote (and not multiple) option is to avoid possible abuse of this feature through spamming.
Please give your opinions, but note that I'm proposing this while ignoring the "this might be too difficult to program into the website" PoV. That doesn't really help.
Thanks.
PS: I did not put this in the suggestion section of Cabal Forums because it's so relevant to the many complaints in the general forum pertaining to tickets, how long it takes for them to be replied to, and their contents. If you find it necessary to move this to the suggestions corner, please do so.
I propose a re-reply option on tickets in the Help Desk. Before a GM Replies to a ticket, each ticket is entitled to have a single extra postnote added to it by the sender after the ticket has been sent. This way, when the GMs do get to that ticket, they get all the information they need, plus any revised or updated information pertaining to the ticket. A lot can happen in the 2-3 days wait.
At this current point of time, the only way to "revise" a ticket is to file another ticket referring to the first one, which, of course, will not be looked at by the GMs when dealing with the first ticket.
The single-postnote (and not multiple) option is to avoid possible abuse of this feature through spamming.
Please give your opinions, but note that I'm proposing this while ignoring the "this might be too difficult to program into the website" PoV. That doesn't really help.
Thanks.
PS: I did not put this in the suggestion section of Cabal Forums because it's so relevant to the many complaints in the general forum pertaining to tickets, how long it takes for them to be replied to, and their contents. If you find it necessary to move this to the suggestions corner, please do so.