Failure to download server information!!! Please help!!

[thornofchrist]

Ok so i reinstalled cabal like a billion times and i have turned of my virus programs and firewall. i have also tried to run as admin, but nothing is working every time i click my cabal icon it brings up the launcher but wont let me do anything. it states at the bottom "failure to download server information. please restart launcher" if anyone can help me please do, i have lost all of my guildies but 3 because of this, and i really want to play again!! Thank you for your help
Yours Truly,
Thorn

[Sicon112]

Since a lot of people are having this problem at once, it could be because of something on ESTsoft's end. That is what it was last time this error started popping up for a bunch of people. However, it could be because of a corrupted file on your end as well, so to get rid of that possibility, uninstall your game, delete the remaining files, if any, (Screenshots does not need to go.) then download this program (http://www.piriform.com/ccleaner/download), run the registry cleaning function, then reinstall the game, and run the updater. If it does not work, post back to me and I will begin to suggest other things you can try.

~Sicon112

[thornofchrist]

Well that didnt work but i did find a solution if anyone wats to use it go to the link im going to put up on my next messages

[thornofchrist]

If you open the your anti-virus program, there should be a help menu or you can check on the web for instructions on how to add files and directories to the exclude list. I saw this thread and another about Avast and I thought I saw one for McAfee but I can't seem to find it.

http://forum.cabal.com/showthread.ph...Pictoral-Guide


Found a link to McAfee website with instructions.

https://kc.mcafee.com/corporate/inde...ent&id=KB50998


A Win7 option.

http://forum.cabal.com/showthread.ph...ative-solution


And this thread has known issues listed.

http://forum.cabal.com/showthread.ph...s-Crash-Issues

[Sicon112]

Oh, OK. I would have said something about your AV, but you said you had switched it off. Sorry, but glad you could figure it out yourself.

~Sicon112